Proton Technology Joint Stock Company (Proton Technology) is a leading technology enterprise dedicated to developing platforms, software, and digital services for financial and banking institutions in Vietnam. With a workforce of over 300 technology experts and engineers, Proton establishes its market position through deep R&D capabilities combined with proven expertise in large-scale implementation and commercialization. A prime example of this capability is Javis Conversational Banking—an AI-powered conversational banking platform developed by Proton that currently serves over 20 million users, comprehensively meeting the natural language transaction needs of both individual and corporate clients. Proton’s outstanding capabilities have been recognized with the 2026 Sao Khue Award and validated by more than 30 successful digital transformation projects, reflecting its commitment to building smart, safe, and secure financial infrastructure.

The financial sector is undergoing a major shift toward natural, deeply personalized user experiences, where customers expect financial transactions to be as effortless as everyday conversation. However, many banks still face significant hurdles due to silos between helpdesk and sales functions, complex user interfaces, and rising costs associated with call centers and customer service.

To comprehensively address these challenges, Proton introduces Javis Conversational Banking—an award-winning (Sao Khue 2026) solution leveraging next-generation AI (Generative AI and Conversational AI). This platform transforms banking apps into intelligent “AI Financial Agents”:

Natural Language Transactions (Voice & Text Banking): Enables users to transfer funds, check account balances, open savings accounts, pay bills, book flights, and more, simply through voice commands or text messages.

Seamless Helpdesk-to-Sales Model: Automatically captures and transitions conversation context from general inquiries to personalized financial product recommendations (loans, credit cards, insurance), significantly boosting sales conversion rates.

Operational Automation for Enterprises & Banks: Features an integrated workflow engine and deep API connectivity with core banking systems, optimizing 60–80% of manual customer service tasks.

With Javis Conversational Banking, Proton provides a strategic asset that empowers banks to redefine interaction channels, enhance customer loyalty, and optimize operational costs in the GenAI era.