| BIOGRAPHY

Mr. Nguyen Tuan Khang is the regional leader at IBM ASEAN, nearly 25 years of expertise in the IT domain. With a career spanning industry vendors like Oracle and IBM, he has been instrumental in architecting digital transformation initiatives across diverse sectors, including financial services, public sector systems, retail, and manufacturing. His work has focused on deploying scalable AI frameworks and data-driven ecosystems to optimize operational workflows and enhance decision-making intelligence.

Mr. Khang’s proficiency covers Business Integration, Data & AI, and Security, positioning him as a trusted advisor on implementing business automation through intelligent process orchestration, AI-powered analytics, and robust security architectures for safeguarding data integrity and digital identity management.

In his current role as an SME Leader for Data & AI Solutions, Mr. Khang spearheads the adoption of Data & AI solutions across the ASEAN countries, empowering business partners and clients to leverage IBM innovative technologies such as generative AI, open lakehouse and data intelligence & security.

| TOPIC

Agentic AI in Banking Processes: Redefining Automation and Customer Experience

| ABSTRACT

Traditional lending faces challenges like inflexible credit scoring, lengthy approvals, fragmented compliance checks, and rising fraud risks, leading to inefficiency and poor customer experience. Agentic AI addresses these issues by introducing autonomous agents that can verify documents, assess creditworthiness with alternative data, detect anomalies in real time, and ensure regulatory compliance. With IBM watsonx platform, these agents collaborate across the lending workflow, reducing approval times from days to minutes while improving accuracy and transparency. This evolution shifts lending from reactive to becoming adaptive with AI agents to enable banks to automate operations smarter and safer.