DIGITAL DISRUPTION IN THE DATA – DRIVEN AND CUSTOMER – CENTRIC BANKING

07:30
DELEGATE REGISTRATION
08:00
VIP TOUR
08:10
OPENING CEREMONY
08:10
VIP INTRODUCTION

Representative from the Organizers
08:15
OPENING REMARKS

Mr. Nguyen Quoc Hung, Vice Chairman cum General Secretary, Vietnam Bank's
Association
08:30
REMARKS OF LEADERSHIP FROM THE STATE BANK OF VIETNAM

Mr. Pham Tien Dung, Vice Governor, the State Bank of Vietnam
08:40
REMARKS OF LEADERSHIP FROM THE CENTRAL COMMISSION FOR POLICY AND STRATEGY

Mr. Nguyen Duc Hien, Vice Chairman, the Central Commission for Policy and
Strategy
08:50
WELCOME REMARKS

Major General Nguyen Ngoc Cuong, Director of The National Data Center, Ministry of Public Security cum Vice Chairman National Data Association

09:00
KEYNOTES
09:00



The Vietnam Banking Digital Transformation Landscape & Strategy Orientation for the Period of 2026 - 2030

Mr. Pham Anh Tuan

Director General, Payment Department, the State Bank of Vietnam



 

 

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Mr. Pham Anh Tuan
Mr. Pham Anh Tuan
Director General, Payment Department

Mr. Pham Anh Tuan

Director General, Payment Department
The State Bank of Vietnam

| BIOGRAPHY

Mr. Pham Anh Tuan is a senior leader in banking technology, with over 30 years of experience in the banking industry.

* Education background:
– Master of Business Administration – Columbia Southern University
– Bachelor of Economics – University of Economics Ho Chi Minh City.

* Working experiences:
– 11/2022 – present: Director General, Payment Department, The State Bank of Vietnam
– 04/2017 – 11/2022: Member of BoDs cum Director of Banking Technology Modernization Board, Vietcombank
– 07/2016 – 04/2017: Director of Banking Technology Modernization Board, Vietcombank
– 09/2014 – 07/2016: Deputy Director of Department of Economic Affairs, Central Economic Commission
– 05/2012 – 08/2014: Deputy CEO of Vietinbank.
– 08/2008 – 05/2012: Deputy CEO cum Director of IT Center of Vietinbank.
– 06/1999 – 08/2008: Director of IT Center of Vietinbank.

| TOPIC

The Vietnam Banking Digital Transformation Landscape & Strategy Orientation for the Period of 2026 – 2030
9:15



Legal Framework for AI & Data in the Banking – Finance Sector across the Globe and in Vietnam: Solutions to Financial Institutions

Mr. Can Van Luc

BIDV Chief Economist & Member of the National Financial and Monetary Policy Advisory Council of Vietnam



 

 

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Mr. Can Van Luc
Mr. Can Van Luc
BIDV Chief Economist & Member of the National Financial and Monetary Policy Advisory Council of Vietnam

Mr. Can Van Luc

BIDV Chief Economist & Member of the National Financial and Monetary Policy Advisory Council of Vietnam
BIDV

| BIOGRAPHY

Dr. Luc has been invited as a guest lecturer for MBA courses at Monash University (Australia), Boston University (the US) and large universities in Vietnam during the past 10 years. He is also a frequent guest speaker for various TV programs, issues on economics, banking-finance, and economics/finance conferences.

Prior to his current senior position, he was Executive Vice President & Director of BIDV Transaction Center III, and various senior management roles at BIDV (Deputy Director of BIDV Transaction Center I, Head of Trade Finance Center; Head of International Banking, Securities, Product Development, Trade Finance; Officer of International Banking and Foreign Credit, etc…), since he started working for the Bank in early 1993.

He was a senior fellow at Harvard Kennedy School and a Hubert H. Humphrey Fellow (under a Fulbright exchange program) in the US during 2007-2009. In 2008, he was a visiting scholar at the International Monetary Fund (IMF) in Washington D.C and Federal Reserve Bank of Boston. In 2003, Dr. Luc was the only Vietnamese to have received the prestigious Australia-Asia Award for his doctorate program. He was also Chairman of the Vietnamese Graduates from Australia Club (VGAC) during 2001-2003.

He has a number of articles published in the Journal of Financial Services Research, Journal of Asia-Pacific Economy, Journal of Asset Management, China Economic Review and Vikalpa. Dr. Can Van Luc hold an MBA and a Doctor of Business Administration – DBA (Finance) from Monash University, Australia, both under the Australian government scholarships. He is also a CPA; and has received numerous achievement awards for his outstanding academic performance, for his management roles at BIDV, and his contribution to research of the Vietnamese banking sector.

| TOPIC

Legal Framework for AI & Data in the Banking – Finance Sector across the Globe and in Vietnam: Solutions to Financial Institutions
9:30
FIRE-SIDE CHAT

“AI & Digital Transformation in the Data-driven Banking Era”
Moderator: Mr. Can Van Luc, BIDV Chief Economist & Member of the National Financial and Monetary Policy Advisory Council of Vietnam

Panelists:


  • Mr. Pham Anh Tuan, Director General, Payment Department, The State Bank of Vietnam

  • Major Dao Duc Trieu, Head of Innovation and Data Department, National Data Center, Ministry of Public Security

  • Mr. Nguyen Hung, CEO, TPBank

  • Mr. Le Quang Ha, Deputy Director, Viettel Cyber Security

10:30
TEA BREAK
10:50
EXECUTIVE TALK

“Aligning Innovation, Monetizing Data & Building Smart Digital Ecosystem”
Moderator: Mr. Phan Thanh Duc, Dean of Information Technology & Digital Economics, Banking Academy of Vietnam

Panelists:



  • Major Dao Duc Trieu, Secretary General, National Data Association

  • Mr. Dam The Thai, Deputy CEO, HDBank

  • Mr. Luu Danh Duc, Deputy CEO, LPBank

  • Mr. Jonas Eichhorst, CEO, Timo
11:45



AI-Driven Security Redefined

Mr. Nguyen Minh Hai

Systems Engineer Manager, Fortinet Vietnam



 

 

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Mr. Nguyen Minh Hai
Mr. Nguyen Minh Hai
Systems Engineer Manager

Mr. Nguyen Minh Hai

Systems Engineer Manager
Fortinet Vietnam

| BIOGRAPHY

Mr. Nguyen Minh Hai, has more than 10 years of experience in Cyber Security Industry. Hai has a passion for Security Technology and that played a dominant role in his achievement so far. With Fortinet, he is responsible for providing security consultancy for Enterprise & Government customers and expanding his technical knowledge about Fortinet solutions for other customers and partners in Vietnam market.

| TOPIC

AI-Driven Security Redefined
12:00
Announcing DF Cyber Defense’s Winners
12:10
END OF KEYNOTES

Time
08:00 – 12:00
September 25, 2025

Venue
JW Marriott Hanoi Hotel

FULL CONFERENCE AGENDA

MANAGING CYBERSECURITY IN AN AGE OF UNPRECEDENTED RISKS

13:00
DELEGATE REGISTRATION
13:25
VIP INTRODUCTION
13:30
OPENING REMARKS

Mr. Vu Duy Hien, Deputy General Secretary cum Chief of Office, The National Cybersecurity Association
13:50


Enterprise Data Security in Company Mobile Management System


Mr. Dinh Trong Du

Business Solution Specialist – Mobile Device Industry, Samsung Vina Electronics Co., Ltd




 

The presentation highlights the shift from Mobile First to Mobile Only, as smart devices increasingly replace traditional computers across various sectors. This trend presents urgent challenges for enterprises in data security, information control, and device management—factors that are critical to safeguarding digital assets and enhancing operational efficiency.

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Mr. Dinh Trong Du
Mr. Dinh Trong Du
Business Solution Specialist - Mobile Device Industry

Mr. Dinh Trong Du

Business Solution Specialist - Mobile Device Industry
Samsung Vina Electronics Co., Ltd

| BIOGRAPHY

Security and mobile solution experts.

Nearly 20 years working in the field of electronics – telecommunications and information technology.

Responsible for advice on Samsung Knox solutions, helping businesses/ organizations to prevent sensitive information leaked during employees using smartphones, tablets, blocking all acts of penetration from software. toxic. Focusing equipment management, configuring mobile devices into work space and individuals as well as setting up synchronization of equipment management policies for the whole organization, improving the work efficiency of the user .

Provide intensive technical knowledge and organize training courses on Samsung Cu Sam solutions for other customers and partners in the Vietnamese market.

| TOPIC

Enterprise data security in company mobile management system

| ABSTRACT

Nowadays, mobile technology is being widely adopted by businesses in their operations. Many services have gone beyond the “Mobile First” approach to embrace a “Mobile Only” strategy — offering services exclusively through mobile applications without supporting traditional PC platforms. The gap in functionality between mobile devices and traditional computers is rapidly narrowing, to the point where it is barely noticeable.
Smart mobile devices are becoming increasingly prevalent across all sectors, from banking and finance, education, and healthcare to logistics, manufacturing, and retail.
With the comprehensive integration of mobile technology into business operations today, challenges related to enterprise data security, information control, and device management have become urgent priorities for every organization. These are essential for safeguarding digital assets, enhancing operational efficiency, and maximizing the benefits that mobile devices can offer.
14:10
 


From "Our Bank" to the Whole Industry: The Challenge of Insider Risks





Mrs. Dao Thu Thao

Representative Director, WEEDS VINA




Mrs. Dao Thu Thao
Mrs. Dao Thu Thao
Representative Director

Mrs. Dao Thu Thao

Representative Director
WEEDS VINA

| BIOGRAPHY

Dao Thu Thao is the Head of Operations at WEEDS VINA, bringing over a decade of experience in driving strategic business initiatives that promote growth, innovation, and organizational resilience. Thao specializes in crafting strategies that align with emerging market trends, ensuring long-term success for organizations navigating competitive industries.

At WEEDS VINA, Thao plays a pivotal role in the business strategy division, overseeing product development and ensuring that offerings are not only market-responsive but also compliant with industry regulations. Her leadership helps ensure that WEEDS VINA’ cybersecurity solutions are both effective and adaptable to the evolving threats facing businesses today.

In her upcoming presentation, she will provide valuable insights into the hidden internal threats that every organization faces and how WEEDS’ BlackBox Series effectively addresses these risks to safeguard a business’s security and long-term viability

| TOPIC

From “Our Bank” to the Whole Industry: The Challenge of Insider Risks

| ABSTRACT

 
14:30


Preventing Data Breaches in Financial Services
Mr. Kim Jung Pil

CEO, XCURENET, Inc.


 

Vietnam’s financial sector is currently facing frequent incidents of data breaches, while existing safeguards remain insufficient. In today’s presentation, we are pleased to introduce XCURENET’s EMASS BLACK BOX – a solution designed to mitigate risks, safeguard operations, and strengthen customer trust.

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Mr. Kim Jung Pil
Mr. Kim Jung Pil
CEO

Mr. Kim Jung Pil

CEO
XCURENET, Inc.

| BIOGRAPHY

As an expert in network security, I have led overseas business development for a web application firewall (WAF) development company, pioneering markets in Southeast Asia, including Vietnam. At Naver Cloud, a leading public cloud provider, I have been responsible for consulting and business planning, assessing potential security issues in cloud service operations and providing tailored security consulting to clients. My experience spans from general manufacturing companies to public institutions, including universities, offering cloud service proposals and related security solutions.

| TOPIC

Preventing Data Breaches in Financial Services

| ABSTRACT

As many of you are well aware, Vietnam’s financial sector is currently facing frequent incidents of data breaches—whether intentional or accidental. While ongoing efforts have been made to strengthen systems, it appears that the current safeguards are still not sufficient.

This is precisely where XCURENET’s EMASS BLACK BOX comes into play. By leveraging our solution, many of these challenges can be significantly reduced, empowering organizations to proactively protect their operations and uphold the trust of their customers.
14:50





Is PREVENTION Dead?

Mr. Jason Lim

Lead Partner SE APAC, Broadcom





 

Endpoint prevention/protection is more critical today than ever before to stop today's attacks from reaching your networks, this also means less to deal with after breach using EDR/XDR..

View more





Mr. Jason Lim
Mr. Jason Lim
Lead Partner SE APAC

Mr. Jason Lim

Lead Partner SE APAC
Broadcom

| BIOGRAPHY

A passionate cybersecurity practitioner and sales engineer, at the forefront of the latest security solutions defending against today’s malicious attacks, with over 20 years of experience in Asia Pacific.

| TOPIC

Is PREVENTION Dead?

| ABSTRACT

Endpoint prevention/protection is more critical today than ever before to stop today’s attacks from reaching your networks, this also means less to deal with after breach using EDR/XDR.
15:10



The Digital Shift in Vietnam: Masterminding the Fight Against Fraud

Mr. Thang Nguyen

APAC Head of Pre-Sales, Group-IB



 

Vietnam’s rapid digital transformation has reshaped the banking sector, creating a dynamic new landscape filled with both immense opportunities and complex challenges. As smart banking services become an integral part of daily life, they’ve also become a prime target for increasingly sophisticated financial crime. This new era demands a deeper, more proactive approach to security.

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Mr. Thang Nguyen
Mr. Thang Nguyen
APAC Head of Pre-Sales

Mr. Thang Nguyen

APAC Head of Pre-Sales
Group-IB

| BIOGRAPHY

Thang Nguyen is a Cybersecurity Consultant with over 9 years of expertise in the dynamic field of cybersecurity. With a comprehensive background that spans various aspects of System, Network, and Cybersecurity, he has successfully navigated all phases and stages of the Enterprise Project lifecycle. Thang’s extensive knowledge extends across multiple sectors, including Banking, Government, Service Provider, and SME domains.

One of Thang’s distinguishing qualifications is his dual proficiency in project management and cybersecurity, underpinned by prestigious certifications such as the Project Management Professional (PMP) and Certified Information Systems Security Professional (CISSP). These certifications reflect his commitment to maintaining the highest industry standards and his ability to seamlessly integrate project management principles into cybersecurity initiatives.

Thang’s consulting experience is marked by versatility, as he has worked with multiple vendors across the cybersecurity landscape. His ability to draw from a diverse range of cybersecurity solutions allows him to offer holistic guidance to enterprise customers. Thang excels in helping organizations construct a comprehensive cybersecurity strategy, ensuring that they have a robust and well-rounded defense posture in an ever-evolving threat landscape.

With a passion for staying ahead of the curve in the fast- paced world of cybersecurity, Thang Nguyen is dedicated to assisting organizations in safeguarding their digital assets and achieving their cybersecurity objectives. His combination of hands-on experience, project management acumen, and a broad range of cybersecurity knowledge makes Group-IB & him as trusted partners for businesses seeking to fortify their cybersecurity defenses.

| TOPIC

The Digital Shift in Vietnam: Masterminding the Fight Against Fraud

| ABSTRACT

Vietnam’s rapid digital transformation has reshaped the banking sector, creating a dynamic new landscape filled with both immense opportunities and complex challenges. As smart banking services become an integral part of daily life, they’ve also become a prime target for increasingly sophisticated financial crime. This new era demands a deeper, more proactive approach to security.

In this presentation, we’ll take a comprehensive look at the modern digital banking landscape in Vietnam. We will examine the current state of fraud, exploring how fraudsters are adapting their tactics to exploit new digital platforms. We will then discuss the critical challenge of balancing security with user experience, specifically addressing the legal and operational complexities of implementing transparent fraud protection in light of Vietnam’s new data privacy laws. We’ll also highlight key areas that need bolstering, such as investigation capabilities and behavioral analysis, to close the gaps in our current defenses.

Finally, join us as we present a strategic, holistic model for building a robust Central Fraud Protection Platform—a powerful solution designed to secure Vietnam’s digital financial ecosystem and proactively safeguard our customers in this new era of innovation.
15:30
TEA BREAK
15:50



The CISO's Secret Weapon: Uncovering Hidden Threats in Financial Traffic

Mr. Long Tran

Presales Manager, Vietsunshine



 

The presentation explores how Gigamon and ExtraHop combine deep observability with AI/ML-driven network detection and response to eliminate blind spots in encrypted and East-West traffic. By leveraging enriched network-derived telemetry and protocol-fluent analytics, it enables security teams to detect ransomware and advanced threats earlier, dramatically reduce investigation times, and strengthen the cyber resilience of financial institutions.

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Mr. Long Tran
Mr. Long Tran
Presales Manager

Mr. Long Tran

Presales Manager
Vietsunshine

| BIOGRAPHY

Tran Quoc Long is currently the Pre-sale Manager at VietSunshine, a distributor of both Gigamon and ExtraHop solutions, and one of the leading cybersecurity solution providers in Vietnam. With many years of hands-on experience combined with deep expertise in network monitoring and security solutions, he works closely with global technology leaders such as Gigamon and ExtraHop to help financial institutions strengthen their security posture. At VietSunshine, Long advises banks and enterprises on strategies to uncover hidden threats, improve compliance, and build resilient defenses against increasingly sophisticated cyberattacks.

| TOPIC

The CISO’s Secret Weapon: Uncovering Hidden Threats in Financial Traffic

| ABSTRACT

As banks accelerate digital transformation, encrypted and internal “East-West” traffic often conceal the most critical risks to customer data and payment systems. In this session, discover how Gigamon and ExtraHop combine deep observability with AI/ML-driven network detection and response to close these blind spots. By leveraging enriched network-derived telemetry and protocol-fluent analytics, security teams can achieve high-fidelity detections of advanced threats such as ransomware and lateral movement, while dramatically reducing investigation times. This practical perspective highlights how financial institutions can transform hidden risks into actionable intelligence to safeguard trust and resilience.
16:10
 


Responding to Ransomware Attacks in Banking Systems: Lessons & Practices





Mr. Nguyen Minh Duc

Senior Systems Engineer, Veeam Software




Mr. Nguyen Minh Duc
Mr. Nguyen Minh Duc
Senior Systems Engineer

Mr. Nguyen Minh Duc

Senior Systems Engineer
Veeam Software

| BIOGRAPHY

Nguyen Minh Duc is the Senior Systems Engineer at Veeam Software. He is a Professional Systems Engineer with more than twenty-four years of ICT experience specializing in data center backup and recovery, enterprise storage solutions and virtualization platforms. He has also got a strong history of coordinating with dynamic IT teams to provide complex IT solutions to the large enterprise customers. Duc got the Bachelor of Science degree from Hanoi University of Technology in 2000.

| TOPIC

Responding to Ransomware Attacks in Banking Systems: Lessons & Practices

| ABSTRACT
16:30
PANEL DISCUSSION
Moderator: Mr. Vu Ngoc Son, Head of the Research, Consulting, Technology Development, and International Cooperation Department, the National Cybersecurity Association

Panelists:

 


  • Mr. Richard Holland, Senior Consultant, Cyber Security Architect, National Australia Bank in Vietnam

  • Mr. Dinh Trong Du, Business Solution Specialist – Mobile Device Industry, Samsung Vina Electronics Co., Ltd

  • Mrs. Dao Thu Thao, Representative Director, WEEDS VINA

  • Mr. Kim Jung Pil, CEO, XCURENET, Inc.

  • Mr. Jason Lim, Lead Partner SE APAC, Broadcom

  • Mr. Thang Nguyen, APAC Head of Pre-Sales, Group-IB
17:30
END OF CONFERENCE SESSION 1

Chaired by:

  • Leadership from The National Cybersecurity Association

Time
13:00 – 17:30
September 25, 2025 | Simultaneously with Conference Sessions 2, 3

Venue
JW Marriott Hanoi Hotel

FULL CONFERENCE AGENDA

DEVELOPING DIGITAL ECOSYSTEM FOR SEAMLESS CUSTOMER EXPERIENCE

13:00
DELEGATE REGISTRATION
13:25
VIP INTRODUCTION
13:30
OPENING REMARKS

Mr. Le Anh Dung, Deputy Director General, Payment Department, the State Bank of Vietnam
13:50


Effortless CX Strategy: How to leverage Technology, Digital and Data for Seamless Experience

Mr. Nguyen Quang Huy

Director of the Center for Data Engineering and Science, Vietcombank




Mr. Nguyen Quang Huy
Mr. Nguyen Quang Huy
Director of the Center for Data Engineering and Science

Mr. Nguyen Quang Huy

Director of the Center for Data Engineering and Science
Vietcombank

| BIOGRAPHY

| TOPIC

Effortless CX Strategy: How to leverage Technology, Digital and Data for Seamless Experience
14:10
Enabling AI-powered Finance Services: Future-proofing Digital Infrastructure



Mr. Phan Tien Duc Duy

DC Head of Facility and Product Manager, ST Telemedia Global Data Centres (Vietnam)




Mr. Phan Tien Duc Duy
Mr. Phan Tien Duc Duy
DC Head of Facility and Product Manager

Mr. Phan Tien Duc Duy

DC Head of Facility and Product Manager
ST Telemedia Global Data Centres (Vietnam)

| BIOGRAPHY

Duy Phan currently holds the position of Facility Manager cum Product Manager at STT GDC Vietnam, where he leads a team of facility engineers in the operation of the Data Center. He is responsible for end-to-end facility management, including maintenance planning, budget oversight, operational compliance (MOP/SOP/EOP), and ensuring 100% service uptime. He also manages the co-location product portfolio, covering Space, Power, and Cooling services.
With over 19 years of experience in the data center and telecommunications sectors across Vietnam, Singapore, Malaysia, Indonesia, Myanmar, and Africa, he has demonstrated expertise in both infrastructure development and operational excellence. His key achievements include sustaining 99.999% uptime and serving as a critical stakeholder in the planning and commissioning of new data center facilities.
He holds a Bachelor’s in Power Engineering from Ho Chi Minh University of Technology, a Master’s in Sustainability and Circular Economy, and multiple industry certifications including ATD, AOS, CDCP, CDFOM, and PMP®.

| TOPIC

Enabling AI-powered Finance Services: Future-proofing Digital Infrastructure
14:30
Seamless Journey, Smarter decision: How GenAI Powering the Next-Generation banking in Vietnam



Mr. Tran Bao Thien

Country Manager, Perfios Software Solution Pvt. Ltd




Mr. Tran Bao Thien
Mr. Tran Bao Thien
Country Manager

Mr. Tran Bao Thien

Country Manager
Perfios Software Solution Pvt. Ltd.

| BIOGRAPHY

With over 15 years of experience in the financial services industry, Thiên leads Perfios’ business operations in Vietnam across both the banking and insurance sectors.

He spearheads Perfios’ go-to-market strategy, driving client acquisition, solution adoption, and strategic partnerships. Leveraging deep market understanding, he has advanced AI-powered solutions for claims automation, fraud detection, underwriting, and digital onboarding, enabling significant operational efficiency and compliance outcomes.

Recognized for his strategic vision and client-centric approach, Thiên continues to deliver impactful digital transformation initiatives and strengthen Perfios’ long-term partnerships across the Vietnamese financial ecosystem.

| TOPIC

Seamless Journey, Smarter decision: How GenAI Powering the Next-Generation banking in Vietnam

| ABSTRACT
14:50
Harnessing AI & Automation for Superior Customer Service



Mr. Nguyen Chien Thang

Director of Development Center, IT Department, Saigon – Hanoi Bank (SHB)




Mr. Nguyen Chien Thang
Mr. Nguyen Chien Thang
Director of Development Center

Mr. Nguyen Chien Thang

Director of Development Center
Saigon – Hanoi Bank (SHB)

| BIOGRAPHY

Mr. Nguyen Chien Thang has more than 18 years of experience in the field of technology, finance and banking. He has held important positions such as Director of Mobile Payment at VCCORP, Director of Information Technology at M-Pay, Director of Retail Products and is currently Director of Development Center, Information Technology Division, Saigon – Hanoi Bank (SHB).

He is also the Founder of Mi AI.vn – a community with nearly 65,000 members about AI on the social network Facebook. This community is a place for young people, experts and AI technology enthusiasts to share knowledge, experience and update the latest trends in the field of artificial intelligence.

| TOPIC

Harnessing AI & Automation for Superior Customer Service
15:10
TEA BREAK
15:30
Seamless Customer Experience Ecosystem: From Traditional to Innovative



Mr. Tran Hoai Nam

Head of Digital Banking Center, TPBank




Mr. Tran Hoai Nam
Mr. Tran Hoai Nam
Head of Digital Banking Center

Mr. Tran Hoai Nam

Head of Digital Banking Center
TPBank

| BIOGRAPHY

Mr. Tran Hoai Nam has nearly 15 years of experience in digital transformation in banking and over 10 years of in-depth expertise in Digital Banking strategy in Vietnam. He is currently serving as the Head of the Digital Banking Center at TPBank – one of the pioneering banks in digital transformation.

He has led numerous strategic initiatives, including digital product development, the enhancement of TPBank’s digital banking ecosystem, and the flagship project TPBank LiveBank 24/7, making significant contributions to TPBank’s strong growth in recent years.

| TOPIC

Seamless Customer Experience Ecosystem: From Traditional to Innovative

| ABSTRACT

The presentation highlights why banking apps — with their high daily usage frequency — are the ideal foundation to become Super Apps. It also showcases how TPBank is implementing its BaaS strategy, expanding services on the TPBank App, and leveraging Big Data and AI for personalization.
Key takeaway: TPBank delivers an end-to-end journey and seamless experience for all customer needs — from financial to non-financial services.
15: 50
Are Enterprises Ready for AI?



Mr. Nguyen Dang Khoa

Deputy Director, Cyber Monitoring and Response Center, Viettel Cyber Security




Mr. Nguyen Dang Khoa
Mr. Nguyen Dang Khoa
Deputy Director, Cyber Monitoring and Response Center

Mr. Nguyen Dang Khoa

Deputy Director, Cyber Monitoring and Response Center
Viettel Cyber Security

| BIOGRAPHY

Mr. Khoa has nearly 20 years of experience in artificial intelligence and its applications in cybersecurity. He is currently the Deputy Director of the Cyber Monitoring and Response Center at Viettel Cyber Security.
As one of the key experts in applying AI to address cybersecurity challenges at Viettel Cyber Security, he has led the development of solutions that leverage big data and artificial intelligence to ensure security for Viettel Group’s systems as well as major clients in Vietnam and international markets.

| TOPIC

Are Enterprises ready for GenAI

| ABSTRACT

The boom of GenAI opens up numerous opportunities for innovation in operations and creativity, but it also brings unprecedented cybersecurity risks, such as data leaks and compliance violations.
In this context, businesses need the right approach to both harness the benefits of GenAI and ensure information security. With its proven security expertise and large-scale implementation capabilities, VCS is always ready to support businesses on their journey to adopting GenAI safely and sustainably.
16: 10
PANEL DISCUSSION
Moderator: Mr. Tran Dinh Khiem, Digital Banking Director, Techcombank

Panelists:

 


  • Mr. Nguyen Quang Huy, Director of the Center for Data Engineering and Science, Vietcombank

  • Mr. Tran Hoai Nam, Head of Digital Banking Center, TPBank

  • Mr. Nguyen Chien Thang, Director of Development Center, IT Department, Saigon – Hanoi Bank (SHB)

  • Mr. Sumanth Suri, Head of Product & Strategy, Perfios Software Solution Pvt. Ltd.

  • Mr. Phan Tien Duc Duy, DC Head of Facility and Product Manager, ST Telemedia Global Data Centres (Vietnam)
17:30
END OF CONFERENCE SESSION 2

Chaired by:
Leadership from Payment Department, The State Bank of Vietnam

Time
13:00 – 17:30
September 25, 2025 | Simultaneously with Conference Sessions 1, 3

Venue
JW Marriott Hanoi Hotel

FULL CONFERENCE AGENDA

LEVERAGING AI & DATA FOR INNOVATION AND OPTIMIZATION

13:00
DELEGATE REGISTRATION
13:25
VIP INTRODUCTION
13:30
OPENING REMARK

Mr. Doan Thanh Hai, Deputy Director General, Information Technology Department, the State Bank of Vietnam
13:50



Juniper’s AI-Native Networking Platform

Mr. Nguyen Quoc Thang

Network Solutions Consultant Engineer, Juniper Networks Vietnam



 

Discover Mist, Juniper’s AI-Native networking platform, which integrates Wi-Fi access points, wired switches, and SD-WAN into a unified cloud-managed system. Leveraging AI, it automates operations, improves efficiency, and delivers predictive insights—enabling IT teams to build smarter, more flexible, and resilient enterprise networks.

View more





Mr. Nguyen Quoc Thang
Mr. Nguyen Quoc Thang
Network Solutions Consultant Engineer

Mr. Nguyen Quoc Thang

Network Solutions Consultant Engineer
Juniper Networks Vietnam

| BIOGRAPHY

Mr. Thang is a seasoned Network Solutions Consultant Engineer with over a decade of experience in designing, deploying, and optimizing telecommunications and enterprise network infrastructures. With deep expertise in cloud-managed networking and AI integration, Nguyễn Quốc Thắng helps organizations modernize their network operations to meet the demands of digital transformation.

| TOPIC

Juniper’s AI-Native Enterprise Networking

| ABSTRACT

Discover how Mist, Juniper’s AI-native networking platform is revolutionizing enterprise network management. This session introduces a cutting-edge platform that seamlessly integrates Wi-Fi access points, wired switches, and SD-WAN gateways into a unified cloud-managed architecture. Learn how embedded AI capabilities enhance operational efficiency, automate troubleshooting, and deliver predictive insights—empowering IT teams to build smarter, more resilient networks.
14:10



Agentic AI in Banking Processes: Redefining Automation and Customer Experience

Mr. Nguyen Tuan Khang

Regional Leader, IBM Data & AI Platform, IBM ASEAN



 

Traditional lending remains inefficient due to rigid credit scoring, slow approvals, and growing fraud risks. Agentic AI on the IBM watsonx platform autonomously verifies documents, assesses creditworthiness, detects anomalies, and ensures compliance, cutting approval times from days to minutes while improving accuracy, transparency, and enabling banks to automate lending workflows more safely and flexibly.

View more





Mr. Nguyen Tuan Khang
Mr. Nguyen Tuan Khang
Regional leader, IBM Data & AI Platform

Mr. Nguyen Tuan Khang

Regional leader, IBM Data & AI Platform
IBM ASEAN

| BIOGRAPHY

Mr. Nguyen Tuan Khang is the regional leader at IBM ASEAN, nearly 25 years of expertise in the IT domain. With a career spanning industry vendors like Oracle and IBM, he has been instrumental in architecting digital transformation initiatives across diverse sectors, including financial services, public sector systems, retail, and manufacturing. His work has focused on deploying scalable AI frameworks and data-driven ecosystems to optimize operational workflows and enhance decision-making intelligence.

Mr. Khang’s proficiency covers Business Integration, Data & AI, and Security, positioning him as a trusted advisor on implementing business automation through intelligent process orchestration, AI-powered analytics, and robust security architectures for safeguarding data integrity and digital identity management.

In his current role as an SME Leader for Data & AI Solutions, Mr. Khang spearheads the adoption of Data & AI solutions across the ASEAN countries, empowering business partners and clients to leverage IBM innovative technologies such as generative AI, open lakehouse and data intelligence & security.

| TOPIC

Agentic AI in Banking Processes: Redefining Automation and Customer Experience

| ABSTRACT

Traditional lending faces challenges like inflexible credit scoring, lengthy approvals, fragmented compliance checks, and rising fraud risks, leading to inefficiency and poor customer experience. Agentic AI addresses these issues by introducing autonomous agents that can verify documents, assess creditworthiness with alternative data, detect anomalies in real time, and ensure regulatory compliance. With IBM watsonx platform, these agents collaborate across the lending workflow, reducing approval times from days to minutes while improving accuracy and transparency. This evolution shifts lending from reactive to becoming adaptive with AI agents to enable banks to automate operations smarter and safer.
14:30



Enter Agentic Commerce: Empowering Banks to Lead in The Agentic AI Era

Ms. Poojyata Khattar

Senior Director, Head of Product and Solutions, Regional Southeast Asia, Visa



 

Overview, opportunities and challenges in the world of AI agents which are set to transform commerce and bring new personalized experience – and how Visa Intelligence Commerce is designed to help address these challenges and make the ecosystem more secure.

View more





Ms. Poojyata Khattar
Ms. Poojyata Khattar
Senior Director, Head of Product and Solutions, Regional Southeast Asia

Ms. Poojyata Khattar

Senior Director, Head of Product and Solutions, Regional Southeast Asia
Visa

| BIOGRAPHY

Poojyata Khattar (PK) is the Head of Product and Solutions for Regional Southeast Asia at Visa. She leads the strategic development and delivery of Visa’s product roadmap across Southeast Asian markets, with a focus on long-term growth and innovation. Her responsibilities span new product launches, digital solutioning and deployment, product enhancements, and advancing non-card strategies and emerging payment flows.

PK has been with Visa since 2017. In her previous role at Visa, PK led the Global Digital and Fintech Partnerships team working with global partners such as PayPal, Stripe, Apple, Revolut and Wise in driving their AP expansion and strategy with Visa. Prior to Visa, PK was at PayPal across multiple roles including Regional Sales and Risk.

| TOPIC

Enter Agentic Commerce: Empowering Banks to Lead in The Agentic AI Era

| ABSTRACT

Overview, opportunities and challenges in the world of AI agents which are set to transform commerce and bring new personalized experience – and how Visa Intelligence Commerce is designed to help address these challenges and make the ecosystem more secure.
14:50



Don't Stop, Can't Stop: Nonstop to Drive Your Mission-Critical Infrastructure

Mr. Darshan Mandrekar

Sr. Business Manager for Nonstop – Thailand, Myanmar, Philippines, Vietnam & Asean Economic Community, HPE



 

...

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Mr. Darshan Mandrekar
Mr. Darshan Mandrekar
Sr. Business Manager for Nonstop – Thailand, Myanmar, Philippines, Vietnam & Asean Economic Community

Mr. Darshan Mandrekar

Sr. Business Manager for Nonstop – Thailand, Myanmar, Philippines, Vietnam & Asean Economic Community
HPE

| BIOGRAPHY

Darshan Mandrekar serves as the Senior Business Manager for the Nonstop Enterprise Division in Southeast Asia, overseeing Thailand, Vietnam, Malaysia, the Philippines, and emerging markets across Asia. With more than 14 years of experience in the Nonstop business, he has developed deep expertise in the banking sector, where most regional banks rely on Nonstop for their payment solutions. Prior to joining HPE, he worked at ACI Worldwide, a global leader in the payments industry, building a strong foundation in payment systems.
At HPE, he has also managed mission-critical open systems, broadening his understanding of diverse technologies and reinforcing why Nonstop’s unified infrastructure delivers unmatched uptime and security. He is currently focused on introducing Nonstop to banks in Vietnam and building valuable customer references in this market.

| TOPIC

Don’t Stop, Can’t Stop: Nonstop to Drive Your Mission-Critical Infrastructure
15:10



The Next Gen Core Banking

Mr. Bui Tri Hung

Country Manager, Mambu Vietnam



 

Legacy systems are limiting innovation, driving up costs, and slowing financial institutions at a time when agility and speed are critical. The rise of fintechs, neobanks, and non-traditional players shows that the future belongs to those who can innovate quickly and deliver seamless digital experiences.

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Mr. Bui Tri Hung
Mr. Bui Tri Hung
Country Manager

Mr. Bui Tri Hung

Country Manager
Mambu Vietnam

| BIOGRAPHY

Bui Tri Hung is the Country Manager for Mambu in Vietnam. He has over 30+years of experience in the technology sector, with primary focus on financial services, cross-sector technology advisory, data and analytics.Hung specializes in business management and technology consulting in financial services with over 25 years of experience. Prior joining Mambu, Hung held a senior sales manager in Oracle, AWS, Microsoft and help many large customer on digital transformation journey. He brings a wealth of expertise with particular strengths in areas such as digital transformation, clouds first strategic planning for many banks in Vietnam.
As a strong believer in the transformative potential of digital technology and an advocate of digital innovation, Hung is passionate about crafting new possibilities within financial services and in addressing the underserved.

| TOPIC

The Next Gen Core Banking

| ABSTRACT

Legacy systems are limiting innovation, driving up costs, and slowing financial institutions at a time when agility and speed are critical. The rise of fintechs, neobanks, and non-traditional players shows that the future belongs to those who can innovate quickly and deliver seamless digital experiences.

This session will explore how Mambu’s next-generation core banking platform enables institutions to modernise their technology, reduce costs, and scale with agility. Built on a cloud-native, composable, and API-first architecture, Mambu empowers banks, lenders, and fintechs to rapidly launch products, integrate with best-in-class partners, and deliver customer-centric services.

With real-world examples such as Timo and TNEX in Vietnam, we’ll show how organisations are accelerating time-to-market, enhancing customer engagement, and building future-ready ecosystems. Discover how The Next Gen Core is helping financial institutions innovate faster, scale smarter, and lead confidently in the digital era.
15:30
TEA BREAK
15:50



Enterprise AI at Scale: Enabling Financial Services Innovation with Dell AI Factory

Mr. Ronak Banka

NVIDIA Business Development Manager, Dell Technologies, South Asia and Emerging Markets



 

...

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Mr. Ronak Banka
Mr. Ronak Banka
NVIDIA Business Development Manager

Mr. Ronak Banka

NVIDIA Business Development Manager
Dell Technologies, South Asia and Emerging Markets

| BIOGRAPHY

Ronak is a seasoned business and technology leader with extensive experience in driving business growth and digital transformation across Asia Pacific and Japan. He has recently joined Dell Technologies to drive NVIDIA Business Development across South Asia and Emerging Markets, focusing on the enterprise sector. With a passion for fostering innovation, he plays a key role in aligning NVIDIA’s advanced AI and GPU-accelerated solutions with enterprise needs in high-growth markets.

| TOPIC

Enterprise AI at Scale : Enabling Financial Services Innovation with Dell AI Factory
16:10



Building In-House AI Models in Banking: Challenges and Perspective from Commercial Bank

Dao Huu Hung PhD.

Head of Artificial Intelligence Center, Enterprise Data & Analytics Division, VPBank



 

 

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DAO DUC HUNG, PH.D.
DAO DUC HUNG, PH.D.
Head of Artificial Intelligence Center, Enterprise Data & Analytics Division

DAO DUC HUNG, PH.D.

Head of Artificial Intelligence Center, Enterprise Data & Analytics Division
VPBank

| BIOGRAPHY

Hung, Ph.D., received his Ph.D. in Artificial Intelligence from Keio University, Yokohama, Japan, in 2014. He continued as a postdoctoral researcher at the same university before joining FPT Software Japan in 2015. There, he established and developed the AI business unit and capabilities for FPT. His AI team successfully delivered over 300 projects across various domains, primarily for Japanese clients. These projects included image inspection, ADAS (Advanced Driver Assistance Systems), medical image processing, ontology, and LLM (Large Language Model) applications, among others. Hung has presented at leading conferences on computer vision and artificial intelligence and holds a granted patent in Japan.
Hung, Ph.D., also served as the Director of the AI Camera Development Division and Business Director at VinBrain from 2021 to 2022. Under his leadership, VinBrain became a leading AI camera solution provider in Vietnam, deploying over 11,000 AI camera software units across Vinhomes urban areas. During this period, he published three papers in prestigious conferences, including BMVC, FG, and ICASSP. VinBrain is now part of NVIDIA.
Currently, Hung, Ph.D., serves as the Director of the AI Center at VPBank, where he focuses on accelerating the adoption of LLMs and AI agents to generate new revenue streams, enhance customer experience, streamline and optimize internal operations, and drive efficiency and profitability for VPBank.

| TOPIC

Building In-House AI Models in Banking: Challenges and Perspective from Commercial Bank

| ABSTRACT
16:30



Securing Smart Banking: The Power of Trellix NDR and AI for Vietnam’s Next Digital Leap

Mr. Jeff Yeo

Senior Manager Solution Engineering, ASIA, Trellix



 

 

This session will showcase how Trellix NDR, powered by adaptive AI and behavioural analytics, enables Vietnam’s banking sector to detect and respond to threats in real time while proactively managing risks. Through case studies, the speaker will share adaptive AI security strategies that support sustainable growth and strengthen trust in the nation’s digital banking landscape.

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Mr. Jeff Yeo
Mr. Jeff Yeo
Senior Manager Solution Engineering, ASIA

Mr. Jeff Yeo

Senior Manager Solution Engineering, ASIA
Trellix

| BIOGRAPHY

Jeff Yeo is a seasoned regional technical leader at Trellix, driving presales excellence across the Asia Pacific region. With over 17 years of IT experience, he has held pivotal roles at Cisco, Aruba (HPE), Citrix, BT Global Services, and GovTech (IDA).
Jeff specialises in security, cloud, and software technologies, with a proven track record in project management, technical sales, and partner ecosystem development. His expertise spans enterprise mobility, SSE, Identity, ITDR and Zero Trust solutions.
A strategic thinker with extensive regional experience, Jeff is passionate about operational excellence and fostering innovation in the IT sector.

| TOPIC

Securing Smart Banking: The Power of Trellix NDR and AI for Vietnam’s Next Digital Leap

| ABSTRACT

Vietnam’s banking sector is entering a new era of digital transformation, with expanded digital services, increased reliance on cloud and open banking, and escalating cyber risks. Join this session by Trellix, which explores how advanced NDR solutions powered by adaptive AI and behavioural analytics enable real-time detection of sophisticated threats, rapid automated responses, and proactive risk management for both compliance and business continuity.
Attendees will discover real-world scenarios illustrating how Trellix NDR can anticipate, identify, and counter attacks before they impact banking operations. Case studies highlight measurable reductions in breach incidents and acceleration of threat response, while supporting the State Bank of Vietnam’s vision for a resilient, inclusive, and digitally empowered financial ecosystem.
This session is designed to equip bank executives, security leaders, and policymakers with actionable strategies for embedding adaptive AI security, ensuring sustainable growth, and maintaining trust in Vietnam’s rapidly evolving smart banking landscape.
16:50
PANEL DISCUSSION
Moderator: Dr. Nguyen Cong Thuong, Deputy Head of Data & AI Division, VietinBank

Panelists:

 


  • Mr. Bui Xuan Truong, Director of Digital Banking Technology, TPBank

  • Dao Huu Hung, PhD., Head of Artificial Intelligence Center, Enterprise Data & Analytics Division, VPBank

  • Mr. Nguyen Quoc Thang, Network Solutions Consultant Engineer, Juniper Networks Vietnam

  • Mr. Nguyen Tuan Khang, Regional Leader, IBM Data & AI Platform, IBM ASEAN

  • Ms. Poojyata Khattar, Senior Director, Head of Product and Solutions, Regional Southeast Asia, Visa

  • Mr. Bui Tri Hung, Country Manager, Mambu Vietnam

  • Mr. Jeff Yeo, Senior Manager Solution Engineering, Asia, Trellix
17:30
END OF CONFERENCE SESSION 3

Chaired by:
Leadership from Information Technology Department, The State Bank of Vietnam

Time
13:00 – 17:30
September 25, 2025 | Simultaneously with Conference Sessions 1, 2

Venue
JW Marriott Hanoi Hotel

FULL CONFERENCE AGENDA