Ms. Ngoc Dang

BIOGRAPHY

Ngoc is Enterprise Application Delivery Manager with over 20 years of experiences in software delivery. She is currently managing a big delivery team to work with clients globally in various industry, including Banking and Financial services. Her expertise is delivering enterprise software implementation, managed services in large and complex organization.

Ngoc’s strong passion and expertise to collaborate with sales and account team globally to deliver business requirements to the customer. Her team has delivered many ServiceNow implementations and Managed Services for clients across industries and regions.

TOPIC

Platform Approach to World-Class Service Management

ABSTRACT

Companies in today’s modern world are under pressure to become more digital and automate their workflows to reduce cost, gain business value or both. That journey introduces new systems of record, enormous volumes of data and additional challenges on how to maintain, operate and secure these environments. Banks, traditionally technology driven organizations, are at the forefront of these new developments and the first who need solutions to maintain a future proof business.

During the session, DXC Technology and ServiceNow will go through these challenges and how a Platform-of-Platform vision and strategy helps in providing world class Service Management to the business. They will also showcase how the Platform strategy benefits a seamless user experience to your users, including the use of cutting-edge technology like Generative AI and Machine Learning.