| BIOGRAPHY

Mr. Tran Cong Quynh Lan is Deputy General Director, in charge of driving  IT Division (since 2015), Digital transformation (since 2020) and Retail Banking Division (since 2021). Prior to his current role, Mr. Lan has 12 years of IT experience with OCBC Bank (Singapore), group O&T – Consumer Banking as the role of Vice President. 

Mr. Lan spent over 5 years from 2012 to 2017 to lead the technology transformation in VietinBank. Launching 15 strategic IT projects in which the most significant and challenging component of the transformation was the core banking replacement. This project has been recognized as the best core banking initiative application/programme in Asia by The Asian Banker, 2018. Along with core banking system, VietinBank implemented other projects including a new trade finance system, data warehouse, internet and mobile system, general ledger, LOS, new branch system and SOA platform. The transformation has yielded significant benefits including reduced operational costs, reduced processing time and reduced product development time by 75%.

Since 2017, he has built a new IT strategy for VietinBank with focus on digital transformation towards improved customer journeys, while targeting greater financial. VietinBank is now digitalizing channels, business processes, products & services as well as building its ecosystem by applying newest technologies such as biometric recognition, AI & Big data, RPA… that provide greater customer insights and analytics, automation and process efficiencies, enabling sales force and better customer experience.. 

Since 2021, he is driving Retail Banking Division with the aim of integrating digital technology into the Bank’s business activities, creating new products/services and new customers to the Bank. 

He is also a well-known speaker at numerous financial and technology forums in Vietnam hold by State Bank of Vietnam and prestigious organizations such as VnExpress (VEPF 2015, 2016, 2017), IDG (Banking Vietnam 2016, Financial forum 2020), The Asian Banker (The Future of Finance 2017, 2020), Fintech challenge Vietnam (2018), Smart IoT (2018), AI for Vietnam (2019, 2020), Smart City (2020, 2021), CIO roundtable  and others technology partners’ forums such as IBM, Cisco, Microsoft.

Lan is a graduate from University of Wollongong (Australia) with Australian Government scholarship and Monash University (Australia).