Mr. Mukesh Pilania

Mr. Mukesh Pilania has been working in Banking & Financial services industry for close to 20 years on a fast-track growth path spearheading digital transformation across Asian markets to drive superior customer experience. He is currently working as EVP-Head of Digital Banking in Techcombank cum Leader of Retail Payment Multifunctional Team (MFT) for one of the leading banks in Vietnam. Mukesh leads a team of different digital banking experts/directors, senior product owners, analysts, and technology COE across key components of Digital Acquisition, Digital Payments, Digital Wealth , Digital Lending, Digital BANCA, and Digital Services to drive Digital P&L.
Since 2024, he has been assigned to lead the Retail Payment MFT responsible for designing, developing and commercializing all payment products for retail customers across channels.
He has successfully led the team to achieve prestigious rewards as Global Finance – Best Mobile Banking App in Asia Pacific, IDC FIIA – Asian Leader in Customer Engagement, The Asian Banker- Best Digital Business Model in Vietnam, and The Asset -Digital Bank of the Year in Vietnam, Global Finance – Best Consumer Digital Bank in
Vietnam 2022.
He has demonstrated success in digital business strategy in Banking and Insurance industry by leading business transformation & digitization (running large scale multi-country digital transformation strategic initiatives with diverse cultural backgrounds; developing new target operating model; driving innovation with new digital solutions and mentoring new leaders.
He has a strong entrepreneurial mindset having launched AXA insurance business (7th team member) & co-founded insurtech & fintech startups in Asia. His strong mix of strategic mindset and hands on experience in multiple functions empowers him to work very effectively in roles demanding transformation, change & cross-functional expertise.