Mr. Daan Zwets

BIOGRAPHY

Daan is a global business leader with over 25 years’ experience across delivery, consulting, and sales. He has worked with clients in various industries, including Banking and Financial services and across multiple countries and regions around the world. His expertise lays in large scale digital transformation and enterprise software implementation in (very) large and complex organizations.

Daan currently leads the ServiceNow Practice ASEAN within DXC Technology. He is responsible to ensure DXC’s customers receive maximum value and ensure DXC delivers with the highest quality standards.

Prior to joining DXC, Daan was responsible for the Professional Services business of ServiceNow in Asia. In that capacity he has been involved with hundreds of implementations of ServiceNow’s software and has played a key role in some of the largest and most complex implementations.

When helping clients in their digital transformation journey, he strives to be the trusted advisor and thought leader, making the journey a long term partnership!

TOPIC

Platform Approach to World-Class Service Management

ABSTRACT

Companies in today’s modern world are under pressure to become more digital and automate their workflows to reduce cost, gain business value or both. That journey introduces new systems of record, enormous volumes of data and additional challenges on how to maintain, operate and secure these environments. Banks, traditionally technology driven organizations, are at the forefront of these new developments and the first who need solutions to maintain a future proof business.

During the session, DXC Technology and ServiceNow will go through these challenges and how a Platform-of-Platform vision and strategy helps in providing world class Service Management to the business. They will also showcase how the Platform strategy benefits a seamless user experience to your users, including the use of cutting-edge technology like Generative AI and Machine Learning.