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Address: 9th Floor, Lim Tower 3, 29A Nguyen Dinh Chieu, Da Kao Ward, District 1, Ho Chi Minh City
Tel: 0936400065
Website: https://www.infobip.com/

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Infobip is a leading provider of SaaS and AI-powered solutions, specializing in transforming customer communication in the banking sector. Through its SaaS platform, banks and financial institutions can streamline communication processes via a secure, cloud-based solution. With the capability to connect customers across multiple channels—such as SMS, Voice, and Email—Infobip enhances engagement, delivers personalized messaging, and supports critical services like two-factor authentication (2FA) to ensure the highest levels of security.

Infobip’s AI-driven solutions further automate and personalize interactions with customers. With AI chatbots, banks can automate responses to inquiries, reduce wait times, and improve overall customer service quality. Infobip also offers conversational banking through AI-powered chat interfaces, making banking more accessible and efficient for customers. Additionally, advanced AI algorithms personalize messages, allowing banks to deliver tailored notifications and offers based on each customer’s behavior and preferences, fostering deeper relationships and improving customer retention.

By adopting these SaaS and AI solutions, banks can enhance customer satisfaction, optimize operational efficiency, and advance their digital transformation efforts. Infobip’s solutions cater to the evolving demands of the modern banking landscape, ensuring secure, scalable, and innovative communication. This comprehensive platform allows financial institutions to stay ahead of the curve while delivering exceptional customer experiences.
For more information, visit Infobip’s website.