Address: 111 North Market Street, Suite 300, San Jose, CA 95113
Phone: +84 936 314 768
Fax:
Website: https://voctiv.com/
Company profile
Voctiv is building the future of communications, by empowering businesses of any size with efficient, cost-effective virtual agents, which are indistinguishable from humans; along with language-independent voice-biometrics technology. We’re headquartered in the US, and also present in 10 countries across Asia, Europe and South America. 50% of our team are experts in AI and ML with 10+ years of experience in the industry. Our team is growing fast to achieve big goals and create top-notch new-gen technologies using a thoughtful, human approach.
Product/Solution introduction
Voctiv AI agents support business with omni-channel communication with customers. With the ability to handle complex conversations and imitate human emotions, Voctiv AI agents work just like your top human agent, at just a fraction of the cost needed to operate a human agents team. At the same time, with its biometrics technology, Voctiv helps verify customers with just their voice-prints.
Voctiv supports multiple languages, including Vietnamese, and we train our bot with dialects from all regions, to ensure the bot’s high accuracy in understanding and handling natural language.
Not just being another technology provider, Voctiv is obsessed with the client’s KPI. Voctiv works closely with clients to ensure its AI agents meet or even exceed any business KPI.
With its diverse experience across different markets and use cases, namely telesales, collection, customer care, etc, Voctiv replicate its global success to local projects, and have been overperformed the majority of projects.